Privacy Policy 399bet – Personal Data Protection for Malaysian Members

The data controller for the purposes of this Privacy Policy is the operator of the 399bet Platform, reachable by email at support@399bet.click. We bear full responsibility for how your personal data is collected, processed, and protected within the context of 399bet's services.

This Privacy Policy applies to:

• All registered 399bet members in Malaysia.
• Visitors who access the 399bet website or mobile app without registering.
• Individuals who contact the 399bet customer support team through any channel.
• Individuals who interact with 399bet marketing communications, including emails and in-app notifications.

399bet collects various categories of personal data depending on how you interact with the Platform. Below is a summary of the data we may collect:

The majority of the data we hold is information you have provided to us directly through:

• Account Registration: Your name, email address, phone number, and date of birth as provided when creating a new 399bet account.
• KYC Process: MyKad copy and other verification documents you upload when completing identity verification.
• Deposits and Withdrawals: Details of your chosen payment method – including Touch 'n Go eWallet, DuitNow, GrabPay, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay.
• Contact with Customer Support: Information you share when contacting us via live chat or email.
• Feedback & Surveys: Feedback and suggestions you provide voluntarily.

When you use the 399bet Platform, our systems automatically record certain technical information, including your device's IP address, device type and operating system, web browser version, pages visited on the Platform, session time and duration, and cookie data. This information is collected for security purposes, technical troubleshooting, and improving the user experience.

Our primary purpose for using your data is to operate and manage 399bet's services. This includes processing account registrations, verifying your identity, handling deposits and withdrawals via your chosen Malaysian local payment methods, managing your account balance, enabling access to games and Platform features, and sending important account-related communications such as deposit confirmations, withdrawal notifications, and security alerts.

399bet uses your data to detect and prevent fraud, money laundering, and platform abuse. This is a legal obligation we are required to uphold. Our systems analyse transaction patterns and login activity to identify suspicious behaviour and protect your account from unauthorised access.

With your consent, we may use your data to send you information about relevant 399bet promotions, bonuses, and latest offers that match your interests. You may withdraw this consent at any time by clicking the "Unsubscribe" link in any marketing email or by contacting our support team.

Your usage data — including gameplay patterns, session frequency, and betting amounts — is used by 399bet's systems to monitor for signs of problem gambling. This allows us to activate appropriate protection features and reach out to you if we detect any concerning patterns. This monitoring is part of 399bet's commitment to responsible gaming.

399bet never sells or discloses members' personal data to marketing companies or any third party for their own marketing purposes. This is our absolute commitment.

There are limited circumstances in which 399bet may share your data with third parties, solely for purposes related to our services:

• Payment Service Providers: The minimum transaction information required to process deposits and withdrawals via Touch 'n Go, DuitNow, FPX, GrabPay, Boost, ShopeePay, and Visa/Mastercard.
• KYC Service Provider: Identity verification documents may be shared with licensed third-party identity verification service providers that comply with strict security standards.
• Game Provider: Minimum game data required to integrate games from providers such as Pragmatic Play, JILI, PG Soft, and Evolution Gaming for the purpose of delivering gaming services to you.
• Legal Authorities: When required by law or a valid court order, 399bet will disclose the necessary data to the relevant authorities.

All third parties we work with are required to comply with strict data security standards under written agreements. They are only permitted to use your data for specified purposes and may not disclose or use it for any other purpose.

399bet continuously invests in robust security infrastructure to protect members' personal data. Key security measures we have implemented include:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and 399bet's servers are encrypted using the latest SSL/TLS protocols.
• Industry-Grade Firewall: 399bet servers are protected by a multi-layered firewall system that monitors and filters suspicious traffic in real time.
• Internal Access Controls: Members' personal data is accessible only to 399bet staff with a legitimate operational need. All access is logged and audited on a regular basis.
• Secure Password Storage: Account passwords are never stored in plain text. We use strong hashing algorithms with a unique salt for each account.
• 24/7 Threat Monitoring: Automated monitoring systems detect and respond to cyber threats in real time, around the clock.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent experts to identify and address vulnerabilities before they can be exploited.

399bet retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. In general:

• Active Account Data: Retained for as long as your account remains active, and for a set period following account closure, to meet legal and tax requirements.
• Financial Transaction Data: Deposit, withdrawal, and other transaction records are retained for a minimum of seven (7) years in accordance with Malaysia's anti-money laundering legal requirements.
• KYC Data: MyKad copies and verification documents are retained for the period required by law, typically a minimum of five (5) years after the business relationship ends.
• Technical Log Data: Access logs and technical data are retained for ninety (90) days unless a specific security requirement necessitates longer retention.
• Support Communication Data: Customer support conversation records are retained for two (2) years for training and service improvement purposes.

When data is no longer required for its intended purpose and there is no legal obligation to retain it, 399bet will securely delete or anonymise that data using methods that ensure it cannot be recovered or accessed by unauthorised parties.

Cookies are small text files stored on your device when you visit the 399bet website. They help the Platform recognise your device and remember your preferences, enabling a smoother and more personalised user experience. 399bet uses several types of cookies for different purposes:

You can manage or delete cookies through your web browser or mobile app settings. Please note, however, that disabling essential cookies may affect core functions of the 399bet Platform, including the ability to log in and play games. Analytics and preference cookies can be declined without affecting the Platform's main functionality.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data held by 399bet:

To exercise any of the above rights, contact the 399bet privacy team by email at support@399bet.click with the subject line "Data Privacy Request". Please include your full name and 399bet account number to facilitate the verification process. We will respond within 21 business days of receiving a complete request.

The 399bet Platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from minors or individuals below the stipulated age. If we discover that an account has been registered by a minor, that account will be closed immediately and all associated data will be deleted or handled in accordance with legal requirements.

399bet reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Each new version will be published on this page with the latest "Updated" date.

For material amendments that may significantly affect your privacy rights, 399bet will endeavour to notify you via your registered email or an in-platform notification at least 30 days before the changes take effect. Continued use of the Platform after the stated effective date constitutes your acceptance of those amendments.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:

• Email: support@399bet.click (include "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 on the 399bet Platform

Our team is ready to assist in both Malay and English. We are committed to addressing every privacy inquiry seriously and within the stipulated timeframe.